At Lala Styles, we are committed to ensuring that you are satisfied with your purchase. Please read our policy carefully before making a purchase.

RETURNS AND EXCHANGES

You have 10 days from the delivery date to request a return or exchange for any reason.

To be eligible for a return or exchange, the item must:

• Be unworn and unused
• Be unwashed
• Not be altered in any way
• Be returned with all original labels, tags, and accessories intact
• Be in the same condition as when it was received

The Customer is responsible for all return shipping costs.

SIZE AND COLOUR EXCHANGES

If you ordered the wrong size or decide that you would prefer a different colour, we are happy to offer an exchange, subject to product availability.

Please note that:

• The Customer is responsible for the shipping cost of returning the item to Lala Styles.
• The Customer is also responsible for the shipping cost of sending the replacement item back to them.
• The item must meet all return eligibility requirements stated above.

CHANGE OF MIND

If you simply change your mind after making a purchase, you may request a return within 10 days of delivery.

We do not offer cash refunds for change-of-mind purchases. Instead, you may choose one of the following:

• Exchange for another item of the same value, subject to availability.
• Receive a Store Voucher that can be used for a future purchase.

The Customer is responsible for all return shipping costs.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 10 days of receiving your order and provide details of the issue.

The Seller reserves the right to request photographic evidence before authorising any return of non-conforming products.

Once the returned product is received, Lala Styles will inspect and verify the reported damage or defect. We will determine whether the issue existed prior to delivery and is covered under our quality guarantee.

Our warranty does not cover defects resulting from:

• Normal wear and tear
• Improper use of the product
• Poor maintenance or care
• Alterations made after delivery
• Damage caused by the Customer

The legal warranty also excludes defects resulting from normal use of the Product, faulty handling, or inadequate maintenance after delivery.

REFUNDS

Refunds are only available in the following situations:

• An order is cancelled before dispatch.
• Lala Styles is unable to fulfil the order because the requested item is unavailable.
• A returned item is confirmed by our Quality Control team to have a manufacturing defect or fault covered under this policy.

Once the returned item reaches our facility, our Quality Control Department will conduct the necessary checks.

If the refund is approved, we will send you a confirmation email and process the refund accordingly.

Please note that the time it takes for funds to appear in your account depends on your payment provider and chosen payment method.

NON-ACCEPTANCE OF RETURNS

We reserve the right to refuse returns or exchanges if:

• The return request is made after the 10-day return period.
• The item has been worn, washed, altered, damaged, or used.
• Original tags, labels, or accessories are missing.
• The item does not meet the conditions outlined in this policy.

 

 

RETURN, EXCHANGE AND REFUND POLICY FOR EU REGION

 

1. RIGHT OF WITHDRAWAL FOR EU CUSTOMERS

For customers located within the European Union, you have the right to withdraw from your purchase within fourteen (14) days of receiving your order, without providing a reason, unless the item falls under one of the exemptions described below.

The withdrawal period expires 14 days after the day you, or a third party indicated by you, receives the goods.

To exercise your right of withdrawal, you must notify Lala Styles in writing within the 14-day period.

2. EXEMPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with applicable consumer protection laws, the right of withdrawal does not apply to:

·        Products made to your measurements or specifications.

·        Personalised or customised products.

·        Products altered at the Customer's request.

·        Products that have been worn, washed, damaged, or otherwise used after delivery.

Orders for custom-made or made-to-order garments may therefore not be eligible for cancellation, return, or refund once production has commenced.

3. EXCHANGES FOR SIZE OR COLOUR

If you ordered the wrong size or wish to exchange an item for another available colour, you may request an exchange within 14 days of delivery.

To qualify for an exchange:

·        The item must be unworn.

·        The item must be unwashed.

·        The item must not be altered.

·        All original labels, tags and accessories must remain attached.

·        The item must be returned in its original condition.

The Customer is responsible for:

·        The cost of returning the item to Lala Styles.

·        The cost of shipping the replacement item.

All exchanges are subject to stock availability.

4. CHANGE OF MIND RETURNS

If you change your mind about an eligible item, you may request a return within 14 days of delivery.

Returned items must meet all return eligibility requirements.

For approved change-of-mind returns, Lala Styles may provide:

·        An exchange for another item of equal value, or

·        A store voucher equal to the purchase value.

Shipping costs are non-refundable unless required by applicable law.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery.

The Seller reserves the right to request photographs or other evidence before authorising a return.

Once the returned product is received, Lala Styles will inspect the item and verify the reported issue.

The legal warranty does not cover:

·        Normal wear and tear.

·        Damage caused by misuse.

·        Improper care or maintenance.

·        Alterations made after delivery.

·        Defects resulting from ordinary use of the product.

6. REFUNDS

Refunds may be issued where:

·        An order is cancelled before dispatch.

·        Lala Styles cannot fulfil the order due to unavailability.

·        A returned item is confirmed to be defective and covered under this policy.

·        A refund is required by applicable consumer protection laws.

Once the returned item is received, our Quality Control team will conduct the necessary inspections.

If approved, the refund will be processed using the original payment method whenever possible.

Depending on your payment provider, it may take several business days before the refunded amount appears in your account.

7. RETURN CONDITIONS

We reserve the right to reject any return, exchange or refund request if:

·        The item is returned outside the applicable return period.

·        The item has been worn, washed, altered or damaged.

·        Original labels, tags or accessories are missing.

·        The item does not comply with the requirements set out in this policy.

CONTACT US

For all return, exchange, or refund requests, please contact:

Email: lala@lalasstyles.com

Phone: +234 803 641 6954

Our customer support team aims to respond to all enquiries within 1–2 business days.