SHIPPING POLICY

At Lala Styles, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing your order.

ORDER PROCESSING

All orders are processed after payment has been successfully confirmed.

Ready-to-wear items are typically processed within 1–3 business days.

Made-to-order and customised items require additional production time. Production timelines will be communicated on the product page or at the time of purchase.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

SHIPPING PARTNER

Lala Styles ships orders through DHL Express and other approved courier partners where necessary.

Delivery times are estimates and may vary depending on destination, customs clearance procedures, weather conditions, public holidays, or other circumstances beyond our control.

DELIVERY TIMES

Estimated delivery times are as follows:

Within Nigeria

·        2–7 business days

International Deliveries

·        West Africa: 3–7 business days

·        Europe: 3–7 business days

·        United Kingdom: 3–7 business days

·        United States and Canada: 4–8 business days

·        Other International Destinations: 4–10 business days

Please note that these are estimated delivery periods and are not guaranteed.

SHIPPING FEES

Shipping charges are calculated at checkout based on:

·        Delivery destination

·        Package weight and dimensions

·        Shipping method selected

Shipping fees are non-refundable except where required by law.

CUSTOMS DUTIES, TAXES AND IMPORT CHARGES

International orders may be subject to customs duties, taxes, import fees, and other charges imposed by the destination country.

These charges are the responsibility of the Customer and are not included in the purchase price or shipping fee unless otherwise stated.

Lala Styles has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for additional information before placing an order.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a tracking number via email.

Customers can track their shipment directly through DHL's tracking platform using the provided tracking number.

FAILED DELIVERY AND INCORRECT ADDRESSES

Customers are responsible for providing accurate shipping information at checkout.

Lala Styles will not be responsible for delays, failed deliveries, or additional charges resulting from:

·        Incorrect or incomplete shipping addresses

·        Incorrect phone numbers or email addresses

·        Failure to receive or collect a shipment

·        Failure to comply with customs requirements

Any additional shipping charges incurred for redelivery will be the responsibility of the Customer.

DELIVERY DELAYS

While we strive to meet all estimated delivery times, Lala Styles is not liable for delays caused by:

·        Customs inspections and clearance procedures

·        Weather conditions

·        Transportation disruptions

·        Public holidays

·        Force majeure events

·        Any circumstances beyond our reasonable control

LOST OR DAMAGED SHIPMENTS

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of both the packaging and the item.

If your shipment appears lost in transit, please contact us immediately so we can initiate an investigation with the courier.